The customer satisfaction is the destination of kinsaldirect! Please feel free to return any eligible item within 15 days of receiving the original order.
1. Items returned within 15 days of receiving original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description. please feel free to contact kinsaldirect, the customer service will reply to the customer as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as kinsaldirect doesn't sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3. Please notice that if the customer likes to return any or all parts of his order, he will need to contact the customer service firstly, then send the items back after their confirmation. Once the returned item is received and inspected, the refund will be processed and automatically applied to the customer's original payment account.
4. 100% refund and we will pay the return shipping fee due to the quality issues or wrong shipping. And if the customer returns only for the dislike or the improper size, color or style choice, the retail customer needs to pay for the return shipping fee and $20 restocking fee(the wholesaler will pay the return shipping fee and 15% restocking fee) .
5. kinsaldirect operates the refund once receiving the return and will email the customer about it at the same time. The refund will automatically gets back to the original payment account and the accounting date depends on the payment platform work process. Please be patient to wait for the refund. If the customer doesn't receive the refund for a relatively long time(such as 7 work days), please feel free to contact kinsaldirect.
6. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
7. After the return request has been authorized, the wigs can be shipped back to the address we showed you. Please kindly send email about your order number and returned package number.
Return Address:No.310 chenzhan road zhaobaoshan street zhenhai District，Ningbo City, China